Refund policy
Lucenza™ Refund & Return Policy
At Lucenza™, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
Returns
- You have 30 days from the date of purchase to return your product for a full refund or exchange.
- To be eligible for a return, the product must be unused and in its original packaging.
- We do not accept returns on products that have been opened or used, unless the item is defective.
How to Return an Item
- Contact us at [infolucenza@gmail.com] to initiate a return request.
- Provide your order number and a brief reason for the return.
- We will send you instructions on how to return the product.
- Once we receive the returned item, we will process your refund or exchange within 7-10 business days.
Refunds
- Refunds will be issued to the original method of payment.
- Shipping charges are non-refundable unless the return is due to a defective product or error on our part.
- You are responsible for the return shipping costs unless the item is defective.
Exchanges
If you'd prefer an exchange, we’ll send you a replacement item once we receive the returned product, provided it meets the return criteria.
Defective or Damaged Items
If your product is damaged or defective, please contact us within 7 days of receiving your order for a full refund or exchange. We’ll cover the return shipping for defective items.
Non-Returnable Items
- Gift cards and items marked as “final sale” are non-returnable.
We appreciate your trust in Lucenza™, and we are here to help if you need any assistance with your return. Please don’t hesitate to reach out to us with any questions!
Contact Us:
Email: [infolucenza@gmail.com]